General plumbing for your home
From a dripping tap to a new toilet or a washing machine connection, our plumbers repair, fit and connect everyday household plumbing. Each job is scoped and the cost agreed with you before work goes ahead.
- Leaks from pipework, valves and connections
- Dripping or worn taps, running cisterns and toilet faults
- Blocked indoor sinks, basins and toilets, plus fixture fitting and appliance connections
What the plumber checks and does
- 01
Assess the job
The plumber checks the affected fixture and accessible pipework, asks when the problem happens and considers the condition of components before recommending a repair or fitting option.
- 02
Explain options, then carry out agreed work
The agreed job may involve replacing a component, repairing a connection or fitting a customer-supplied fixture. Access, compatibility and parts availability determine what can be completed during the visit.
- 03
Check operation and explain the outcome
The repaired or fitted item is operated and accessible connections checked for leaks. We explain the outcome, any remaining issues and what follow-up would involve.
What to tell us before the visit
- Describe each job you want included rather than just requesting a plumber
- Tell us whether the fitting is accessible or enclosed
- For fitting jobs, share the fixture model and whether it has arrived
Make access straightforward
Tell us about parking or entry restrictions, enclosed fittings and anything that prevents access to the work. Only move belongings if safe; let us know if help with access will be needed.
How to arrange the work
- Call or request a call back. Give your postcode and describe the fault and when it happens. For an active emergency, call rather than waiting for a form reply.
- Discuss scope, availability and charges. We confirm whether we cover your postcode and explain the proposed next step before booking. Appointments depend on the work, access and parts or product readiness.
- Agree the visit and work. An enquiry is not a confirmed appointment. The team contacts you to agree arrangements; on-site findings or changes are discussed before additional work.
Understand the costs before deciding
Costs are agreed upfront. We explain the proposed work and charges rather than giving a fixed price without understanding the job. The cause of the fault, materials, access and extent of the repair can affect the quote.
If assessment reveals additional work, we explain the options and agree changes before extra work starts. Ask what the quote covers, including repair components and any follow-up visit, so you can decide on the agreed scope.
After the work: checks, parts and warranty
We explain the completed work and any remaining steps. If the right part is needed or access prevents completion, we discuss the next visit and its scope rather than promising every job can be finished at once.
Up to 10-year workmanship warranty, depending on the work carried out and subject to our existing warranty terms. Products, appliances and replacement parts retain their manufacturer warranties; this is not a blanket ten-year warranty on every item. If a concern arises after the visit, contact us with your enquiry reference and a description of the issue.
Questions about this repair
Can I include more than one repair or fitting?
Tell us about each task when requesting the visit. We can discuss the scope and costs together; additional work discovered on site is agreed before proceeding.
Should I buy replacement parts first?
You do not need to guess which repair component is required. For installations, tell us about the fixture you have chosen so compatibility can be discussed before the appointment.
What if the right parts are not available during the visit?
We explain what is needed, whether the fixture can be left usable or made safe, and the options for a return visit. Further work and costs are agreed before proceeding; completion in one visit is not guaranteed.
When can the work be booked?
Call or request a call back with your postcode and job details. We discuss available appointments and the expected scope; access, parts and the work required can affect scheduling.
What does the workmanship warranty cover?
Up to 10-year workmanship warranty, depending on the work carried out and subject to our existing terms. Products, appliances and replacement parts retain their manufacturer warranties; they are not all covered for ten years. Read the warranty terms.